Madewell Reviews

I was notified earlier today from the fraud department that this site allowed my stolen credit card to be used on their site. BEWARE of transactions through this site

Just to reiterate the other reviews here, they have horrible shop policies. You have 30 days for returns, even if you ship it 10 days before the due date, they don't receive it. Then you get a gift card, JCrew does the same, over them. Also, I've gotten three pairs of pants and the fits are awful.

Shopee has just recently adopted new system of frequently cancel items when sellers unable to ship products or manage their stocks in time for delivery. This is not the right process of ecommerce. The company try to hit it big during particular day of campaign or promotion. Getting consumers to buy but in the end, they either face losing their coins, waiting long for delivery with no updates or worst cancellations without any informed notice. This is not how ecommerce is managed. The company need to stringent check if their sellers have available stocks during consumers purchase on destinated dates of promotion. These items ordered are in need by buyers most of time. As a consistent user of madevell
I will now opt for other ecommerce platform.

Website is painfully slow so can't even look at the products.

I just recently started ordering with Madewell, and gave unfortunately had issues with every single order. The first order arrived much later than expected, and two of the items were waitlisted.

The second order I received was not my order. I received women's jeans instead of the men's tee I had ordered. I called and got yelled at by the customer service associate, had to speak to a supervisor, and was told they were already aware that I had not received the correct order, and the new order would be sent to me overnight. But they had not updated me until I called.

The third order, a waitlisted item was suddenly cancelled because they claimed the charge was not authorized. I had to call to get the item re-authorized, to be told that the item was shipping (that's why the Apple Pay was being authorized), but by the end of the call I was again informed the item was waitlisted until July 18th (two weeks from now).

It has been very confusing and very dissatisfying knowing that my orders will almost never be correct with their online services.

Totally ripped me off. I used a gift card in combination with a credit card. I returned a few items and was refunded the gift card FIRST. Literally gave me a $100 e-gift card and $5 back on my credit card. I reached out to customer service and talked to upper management and they just said sorry that's our policy. Genuinely feel like I was stolen from.

There is an accident of my order but they strived their best to settle everything for me. I’m willing to buy again due to their responsible arrangement.

I ordered a bikini from Madewell and was sent half of it in a timely fashion. It has been a month and I am still waiting on the swimsuit top. Despite multiple attempts to contact Madewell, they have no interest in ensuring that I will be a returning customer and continue repeating that the timeframe listed on the website when you buy something is not guaranteed.

Tried to order online, but the discount code would not work nor would free shipping with a purchase well over $150. The customer service agent was rude and unhelpful. I did not place an order. Would rather go elsewhere.

I do a lot of online shopping. I can honestly say this company has the worst customer service. I was sent the wrong item. They want me to ship it back to them and then reorder my item. So they made the mistake but they want me to fix it. Not shopping with them again.